Shipping policy

At Londons Peak, we are committed to delivering your favorite ceramic mugs safely and conveniently. We offer free standard shipping throughout the United Kingdom, making it easy to shop our collection with no additional shipping charges.

1. Shipping Destinations

We currently ship within the United Kingdom only. We do not offer international shipping at this time.

2. Shipping Costs

Free Standard Shipping on All Orders

We provide free standard shipping on all orders delivered within the United Kingdom. No additional shipping fees will be charged at checkout.

3. Order Processing Time

Orders are typically processed within 2–3 business days after they are placed.

During this time, we verify order details, prepare your items, and package them for dispatch. Orders are generally processed on business days, excluding weekends and public holidays.

Processing may occasionally take longer during busy periods or due to unforeseen circumstances.

4. Shipping and Delivery Time

Our estimated delivery timeframe is 5–8 business days from the date your order is placed.

Order Processing Time: 2–3 business days
Transit Time: 3–5 business days after dispatch
Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, adverse weather, public holidays, or other circumstances beyond our control.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation by email.

Once your order has been dispatched, tracking information will be provided when available. Please ensure your email address and delivery details are accurate when completing your purchase.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us by email with your order number. We will do our best to assist you and help resolve any delivery issues.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee changes to shipping details after an order has been processed or dispatched.

8. Damaged Items

We take care to package our ceramic mugs securely to help protect them during transit. If your order arrives damaged, please contact us with your order number and photographs of the damaged product and packaging.

Our team will review the issue and assist you in accordance with our return and refund policy and applicable consumer protection laws.

9. Contact Information

If you have any questions about our shipping policy, delivery estimates, or an existing order, please contact us using the details below.

Store Name: Londons Peak

Phone Number: +44 845 230 0602

Email: info@londonpeak.shop

Business Address: Trafalgar Sq, London WC2N 5DS, United Kingdom

10. Changes to This Shipping Policy

Londons Peak reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page, and the updated policy will apply from the date it is posted.

Thank you for shopping with Londons Peak. We appreciate your trust in our store and look forward to serving you.