Refund policy

At Londons Peak, customer satisfaction is important to us. We want you to be happy with your purchase. If you are not completely satisfied with your order, our return and refund policy explains how you can request a return or refund.

1. Return Policy

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of receiving return approval.

  • The item must be in its original packaging.

  • The product must be in new, unused condition, with all original parts and accessories included.

  • The item must be securely packaged to prevent damage during shipping.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact us by email with your order number, the product details, and the reason for your return.

Our team will review your request and provide instructions for returning your item. Please do not send products back before receiving return instructions from us.

3. Refund Policy

We offer a 10-day refund policy for eligible returns.

Once we receive your returned product, we will inspect its condition and notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 days of approval. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Refunds may be declined if the returned item does not meet our return conditions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us by email as soon as possible. Include your order number, a description of the issue, and clear photographs of the item if applicable. We will review the issue and help determine an appropriate solution.

5. Return Shipping

Please contact us before shipping any item back. Our team will explain the return shipping instructions and any applicable shipping costs before you proceed.

6. Exchanges

If you would like to exchange an item, please contact us by email. Exchanges are subject to product availability and approval.

7. Contact Us

If you have questions about our Return and Refund Policy or need assistance with a return or refund, please contact our customer support team by email.

Store Name: Londons Peak
Email: info@londonpeak.shop
Phone: +44 845 230 0602
Address: Trafalgar Sq, London WC2N 5DS, United Kingdom

We appreciate your trust in Londons Peak and thank you for shopping with us.